Privacy policy
PRIVACY POLICY — IOSEF TECH
Last updated: 14/07/2026
IOSEF Tech ("we", "us", "our") is committed to protecting your privacy
and handling your personal information responsibly, in accordance with
the Protection of Personal Information Act, 2013 ("POPIA"). This policy
explains what information we collect, why, and how you can exercise your
rights over it.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- Contact details: name, company name, email address, phone number
- Enquiry details: the content of any message you send us via our
contact form
- Order details: billing and delivery address, order history, and
payment confirmation (processed securely via our payment provider —
we do not store your full card details ourselves)
- Technical information: IP address, browser type, and site usage data,
collected automatically via cookies and similar technologies
- Marketing preferences: your email address, if you opt in to receive
updates from us
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Respond to enquiries and prepare quotations
- Process, fulfil, and deliver orders
- Manage customer accounts and provide support, including warranty and
returns handling
- Send you marketing communications, but only where you've opted in —
you can unsubscribe at any time
- Improve our website, products, and service
- Meet legal, tax, and regulatory obligations
3. LEGAL BASIS FOR PROCESSING
We only process personal information where we have a lawful basis to do
so under POPIA — including your consent, the necessity of processing to
perform a contract with you (such as fulfilling an order), or our
legitimate business interests, balanced against your rights.
4. SHARING YOUR INFORMATION
We do not sell your personal information. We may share it with:
- Courier and logistics partners, to deliver your order
- Payment processors, to process transactions securely
- Shopify, our e-commerce platform provider, which hosts our store and
processes data on our behalf (this may involve processing outside
South Africa; Shopify maintains its own safeguards for cross-border
data transfers)
- Professional advisors or authorities, where required by law
5. DATA SECURITY
We take reasonable technical and organisational measures to protect your
personal information against loss, unauthorised access, and misuse,
including relying on Shopify's platform-level security infrastructure.
6. DATA RETENTION
We retain personal information only for as long as necessary to fulfil
the purposes it was collected for, including any legal, accounting, or
reporting requirements.
7. COOKIES
Our website uses cookies to operate core functions (such as your
shopping cart) and, where enabled, to understand how visitors use our
site. You can control cookies through your browser settings.
8. YOUR RIGHTS
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal
retention requirements
- Object to processing of your information for direct marketing
- Lodge a complaint with the Information Regulator of South Africa if
you believe your information has been mishandled (current contact
details are available at inforegulator.org.za)
To exercise any of these rights, contact us at info@iosef.co.za.
9. CHILDREN'S PRIVACY
Our website and services are intended for business use and are not
directed at children. We do not knowingly collect personal information
from children.
10. CHANGES TO THIS POLICY
We may update this policy from time to time to reflect changes in our
practices or legal requirements. The version published on our website is
the current version in effect.
11. CONTACT US
For any questions about this policy or how we handle your personal
information, contact us at:
Email: info@iosef.co.za
Phone: +27 83 653 1373
Address: 521 5th Street, Roodepoort, Gauteng, 1708, South Africa